Refund policy

Returns

Returns are accepted within 30 days of delivery. The item must be unused and in its original packaging. Receipt or proof of purchase required. 

Non-returnable Items 

Non-returnable items include threads, custom canvases, personalized products, gift cards, and workshop registrations (unless canceled by Redwood Coast Stitchery). 

Damaged Orders 

Please email within 5 days with photos. We'll replace or refund damaged merchandise. 

Return Shipping 

Customer pays return shipping unless we made an error. 

Lost Packages 

Once an order has been handed to the shipping carrier, Redwood Coast Stitchery is not responsible for shipping delays caused by the carrier. If your package appears lost, please contact us and we'll gladly help file a claim.